Resolved after 6 hours 19 minutes, affecting Parchment Award - Transcript Services and Parchment Award - Diploma, Certificate, Badge, CLR and 1 more, on September 4, 2026.
A fix has been implemented by the service and we're currently monitoring results.
Affected components
Update timeline
- investigating Sep 04, 2026, 12:39 PM UTC
We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.
- identified Sep 04, 2026, 01:36 PM UTC
The issue has been identified and a fix is being implemented from the service provider. We will provide another update as soon as it becomes available.
- identified Sep 04, 2026, 03:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 04, 2026, 03:08 PM UTC
A fix has been implemented by the service and we're currently monitoring results.
- resolved Sep 04, 2026, 06:58 PM UTC
This incident has been resolved.
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