Resolved after 5 hours 55 minutes, affecting Parchment Award - Transcript Services, on July 27, 2026.
We are continuing to monitor for any further issues.
Affected components
Parchment Award - Transcript Services
Update timeline
- investigating Jul 27, 2026, 02:41 PM UTC
We are currently investigating reports of the page spinning when you are trying to order a credential.
- investigating Jul 27, 2026, 04:32 PM UTC
We are continuing to investigate reports from a small number of users experiencing loading issues when trying to order a credential. This issue is intermittent and does not affect all users or all orders.
- monitoring Jul 27, 2026, 06:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 27, 2026, 07:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 27, 2026, 08:37 PM UTC
This incident has been resolved.
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