Resolved after 1 hour 51 minutes, affecting Parchment Award - Transcript Services, on July 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Parchment Award - Transcript Services
Update timeline
- investigating Jul 20, 2026, 09:12 PM UTC
We are currently investigating an issue where users are seeing an "Error: Failed to get orders" message when attempting to view their To Do Lists.
- investigating Jul 20, 2026, 09:12 PM UTC
We are continuing to investigate this issue.
- investigating Jul 20, 2026, 09:50 PM UTC
We are continuing to investigate this issue. Thank you for your patience while our team works towards a resolution.
- identified Jul 20, 2026, 10:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 20, 2026, 10:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 11:03 PM UTC
This incident has been resolved.
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