Parchment incident
Longer than normal backlogs in International Customs Offices
Resolved after 210 days, affecting FedEx and Ordering and 1 more, on April 23, 2025.
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Affected components
Update timeline
- identified Apr 23, 2025, 03:24 PM UTC
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
- resolved Nov 19, 2025, 03:51 PM UTC
This incident has been resolved.
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