Parchment incident

Delayed Order Fulfillment

Resolved after 4 hours 28 minutes, affecting Ordering, on December 1, 2025.

resolved Dec 01, 2025, 09:25 PM UTC

All backlogged orders have been processed and new orders are being fulfilled as expected.

Started
Dec 01, 2025, 04:56 PM UTC
Resolved
Dec 01, 2025, 09:25 PM UTC
Duration
4h 28m
Detected by Pingoru
Dec 01, 2025, 04:56 PM UTC

Affected components

Ordering

Update timeline

  1. investigating Dec 01, 2025, 04:56 PM UTC

    We are investigating an issue where orders are appearing as delayed or unprocessed in our systems, we will post more information as it becomes available.

  2. monitoring Dec 01, 2025, 07:46 PM UTC

    We have implemented a fix and see orders from earlier in the day beginning to process. We anticipate that things will return to normal within the next 2 hours at current rates.

  3. resolved Dec 01, 2025, 09:25 PM UTC

    All backlogged orders have been processed and new orders are being fulfilled as expected.

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