Resolved after 4 hours 12 minutes, affecting Parchment Award - Transcript Services, on June 5, 2026.
This incident has been resolved. All impacted orders have been successfully sent.
Affected components
Update timeline
- investigating Jun 05, 2026, 06:50 PM UTC
We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
- identified Jun 05, 2026, 07:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2026, 09:19 PM UTC
Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.
- resolved Jun 05, 2026, 11:03 PM UTC
This incident has been resolved. All impacted orders have been successfully sent.
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