Parchment incident
Parchment Phone Support - Intermittent Issues resulting in stalled routing of calls
Minor Vendor's status page →
Resolved after 2 days 1 hour, affecting Parchment Support, on July 9, 2025.
Our service provider has implemented a fix and are monitoring the results.
Affected components
Parchment Support
Update timeline
- investigating Jul 09, 2025, 04:55 PM UTC
We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
- monitoring Jul 10, 2025, 08:06 PM UTC
Our service provider has implemented a fix and are monitoring the results.
- resolved Jul 11, 2025, 06:32 PM UTC
This incident has been resolved.
Your product runs on more than Parchment
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services