PaperCut incident
PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF
Resolved after 7 hours 4 minutes, affecting Sales Portal (partner.papercut.com) and Partner Portal (portal.papercut.com) and 1 more, on August 24, 2026.
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
Affected components
Update timeline
- investigating Aug 24, 2026, 05:46 PM UTC
PaperCut Partner Portal - some users receiving Authentication Error during login We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions. We will provide updates here as they become available.
- investigating Aug 24, 2026, 10:11 PM UTC
This issue is also impacting some users' ability to activate a new license. We are continuing to investigate these issues.
- investigating Aug 24, 2026, 11:20 PM UTC
We are continuing to investigate this issue.
- investigating Aug 24, 2026, 11:57 PM UTC
We are continuing to investigate this issue.
- resolved Aug 25, 2026, 12:51 AM UTC
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
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