PaperCut incident
PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devices
Resolved after 12 hours 11 minutes, affecting UK hosting region - PaperCut Hive & Pocket, on October 20, 2026.
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/
Affected components
Update timeline
- investigating Oct 20, 2026, 10:18 AM UTC
PaperCut Hive/Pocket - We're currently investigating reports of some users intermittently unable to update settings or log into some devices due to an underlying cloud provider incident in the UK hosting region. We are not currently aware of impact to other regions. We will provide updates here as they become available.
- monitoring Oct 20, 2026, 10:54 AM UTC
Services are back up and running, and the ability to update settings and log into devices is now restored. We are continuing to monitor this. If you're still experiencing problems please report this via https://www.papercut.com/support/
- resolved Oct 20, 2026, 10:29 PM UTC
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/
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