PaperCut incident
PaperCut Pocket/Hive - some users intermittently unable to release print jobs.
Resolved after 14 hours 42 minutes, affecting UK hosting region - PaperCut Hive & Pocket, on June 10, 2026.
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/
Affected components
Update timeline
- investigating Jun 10, 2026, 02:46 PM UTC
PaperCut Hive/Pocket - some users intermittently unable to release print jobs. We're currently investigating reports of some users experiencing issues releasing print jobs in the UK region. We are not currently aware of impact to other regions. We are working with our cloud service provider to investigate and we will provide updates here as they become available.
- investigating Jun 10, 2026, 02:48 PM UTC
We are continuing to investigate this issue.
- identified Jun 10, 2026, 05:28 PM UTC
We have identified the cause of the issue and our product development teams are currently implementing a fix. While core services have recovered, some affected customers may still experience intermittent print job release issues.
- monitoring Jun 10, 2026, 07:37 PM UTC
A fix has been implemented, and the ability to release print jobs is now restored. We are continuing to monitor this. If you're still experiencing problems please report them via https://www.papercut.com/support/
- resolved Jun 11, 2026, 05:28 AM UTC
This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident. If you experience other problems please report this via https://www.papercut.com/support/
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