PaperCut incident
Easy Print & Scan and Scanning Functionality Failure in AU Production Environment
Resolved after 1 hour 20 minutes, affecting US hosting region - PaperCut Hive & Pocket, on November 6, 2024.
Multiple users in AU organizations are experiencing issues with the Easy Print & Scan feature in PaperCut Hive, which fails to load. Approximately five customer reports have been received thus far, and internal tests confirm that the feature is also inaccessible within our Australian org. Additionally, scanning functionality in the Australian environment appears to be experiencing issues, as some scans are sometimes successful.
Affected components
Update timeline
- investigating Nov 06, 2024, 05:40 AM UTC
Multiple users in AU organizations are experiencing issues with the Easy Print & Scan feature in PaperCut Hive, which fails to load. Approximately five customer reports have been received thus far, and internal tests confirm that the feature is also inaccessible within our Australian org. Additionally, scanning functionality in the Australian environment appears to be experiencing issues, as some scans are sometimes successful.
- resolved Nov 08, 2024, 01:01 AM UTC
This issue has now been resolved.
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