Logins to hive.papercut.com fail with error "Your account does not have access to this organization." with a non-US data center Hive account.

Update timeline

1. investigating Jan 21, 2025, 02:40 PM UTC

   We're currently looking into issues where users logging into hive.papercut.com are unable to log in if their data center is hosted in a non-US region. The error message displayed is "Your account does not have access to this organization." Currently logging in directly to your *regional* data center login page is working successfully - e.g. a user in the UK data center can successfully log in through uk.hive.papercut.com, an EU user through eu.hive.papercut.com and an AU user through au.hive.papercut.com. All other functionality (printing and device access) is not impacted by this issue.

2. resolved Jan 22, 2025, 02:41 AM UTC

   This issue is now resolved. You can now login to any data center via the global login.papercut.com URL, and product specific URLs such as hive.papercut.com.