PaperCut incident
Fujifilm devices - Quick Scan actions degraded performance
Resolved after 1 hour 41 minutes, affecting US hosting region - PaperCut Hive & Pocket, on January 24, 2025.
We have identified an issue with the Fujifilm embedded device backend. Any scan actions that have prompts for more information will be unable to start. This includes editable fields such as recipient, email subject etc. We are in the process of releasing a fix in the coming hours. Devices will update automatically, no action required.
Affected components
Update timeline
- identified Jan 24, 2025, 01:23 AM UTC
We have identified an issue with the Fujifilm embedded device backend. Any scan actions that have prompts for more information will be unable to start. This includes editable fields such as recipient, email subject etc. We are in the process of releasing a fix in the coming hours. Devices will update automatically, no action required.
- resolved Jan 24, 2025, 03:04 AM UTC
The backend change has been deployed to all data centers.
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