PaperCut incident
Hive and MF - Scanning to SharePoint is failing to authorize for all users.
Resolved after 2 hours 21 minutes, affecting US hosting region - PaperCut Hive & Pocket and US hosting region - PaperCut MF (Scan to Cloud) and 1 more, on July 14, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jul 14, 2025, 04:22 PM UTC
PaperCut Hive and MF - users will not be able to authorize when sending jobs with Scan to SharePoint. We're currently investigating an issue affecting PaperCut MF and Hive's scanning functionality where users are not able to Scan to SharePoint. The incident started at around 14th July at 14:50 UTC. The impacted features are: Integrated Scanning: Uses are receiving the following error message when scanning to SharePoint: “Oops! Something went wrong! We’re actively working to resolve the issues and will provide updates as they become available.
- investigating Jul 14, 2025, 04:39 PM UTC
We are continuing to investigate this issue.
- identified Jul 14, 2025, 05:55 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 14, 2025, 06:44 PM UTC
This incident has been resolved.
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