PaperCut incident
PaperCut Hive & Pocket Cloud Node- Degraded Performance
Resolved after 23 hours 27 minutes, affecting UK hosting region - PaperCut Hive & Pocket, on November 13, 2025.
A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.
Affected components
Update timeline
- investigating Nov 13, 2025, 10:23 AM UTC
We are currently investigating a degradation in performance of the PaperCut Cloud Node within the UK region. Customers may see an increase in print job failures where they have a reliance on the Cloud Node for print job delivery. This will also affect customers using Cloud Pull Delivery. The Incident Team are actively investigating, and this status will be updated as soon as we have more information.
- investigating Nov 13, 2025, 11:19 AM UTC
We are continuing to investigate this issue.
- identified Nov 13, 2025, 12:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2025, 12:36 PM UTC
A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.
- monitoring Nov 13, 2025, 01:58 PM UTC
A fix has been implemented, and the cloud node has recovered. We are continuing to monitor the results.
- resolved Nov 14, 2025, 09:51 AM UTC
This incident has been resolved.
Your product runs on more than PaperCut
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services