PaperCut incident
Intermittent PaperCut Hive & Pocket print release failures
Resolved after 4 hours 28 minutes, affecting US hosting region - PaperCut Hive & Pocket and AU hosting region - PaperCut Hive & Pocket and 1 more, on December 1, 2025.
The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected. From analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.
Affected components
Update timeline
- investigating Dec 01, 2025, 03:07 PM UTC
Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob". Our team is investigating and we will provide further updates.
- investigating Dec 01, 2025, 04:05 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 01, 2025, 05:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 07:36 PM UTC
The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected. From analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.
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