PaperCut incident
PaperCut Hive & Pocket Cloud Pull Delivery degraded performance - UK hosting region
Resolved after 5 hours 24 minutes, affecting UK hosting region - PaperCut Hive & Pocket, on January 12, 2026.
Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.
Affected components
Update timeline
- investigating Jan 12, 2026, 12:31 PM UTC
We are currently investigating reports of Cloud Pull Delivery Failures within the UK hosting region. Users that rely on Cloud Pull Delivery as their only method for print jobs may experience failures.
- investigating Jan 12, 2026, 01:10 PM UTC
We are continuing to investigate this issue.
- identified Jan 12, 2026, 03:57 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 12, 2026, 05:56 PM UTC
Our engineering team has confirmed that Cloud Pull Delivery is now operational and any issues should now be mitigated. Monitoring will continue but we can confirm that functionality has been restored.
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