PaperCut incident
Admins unable to change the Print Protocol or Print Delivery Method in Hive/Pocket
Resolved after 2 hours 19 minutes, affecting US hosting region - PaperCut Hive & Pocket and AU hosting region - PaperCut Hive & Pocket and 1 more, on January 14, 2026.
A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.
Affected components
Update timeline
- investigating Jan 14, 2026, 03:53 PM UTC
We are currently investigating an issue affecting an Admin's ability to change the Print Protocol and delivery Methods for Printers in Hive/Pocket. This does not appear to be affecting existing configurations.
- identified Jan 14, 2026, 04:50 PM UTC
Our engineering team has identified the underlying cause of the issue which prevents modifying Print Protocols within Pocket/Hive. A fix is being implemented which we expect to mitigate this behavior. Another status update will be supplied once this fix is in place.
- resolved Jan 14, 2026, 06:13 PM UTC
A fix has been deployed to hosting regions. Testing confirms that functionality has been restored and Delivery Protocols can now be edited and saved as expected withing PaperCut Pocket and Hive.
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