Resolved after 29 minutes, affecting US hosting region - PaperCut Hive & Pocket and AU hosting region - PaperCut Hive & Pocket and 1 more, on February 24, 2026.
We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.
Affected components
Update timeline
- investigating Feb 24, 2026, 02:30 PM UTC
We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.
- investigating Feb 24, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- identified Feb 24, 2026, 02:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 24, 2026, 02:42 PM UTC
Our services have returned to normal and we will continue to monitor the incident closely.
- resolved Feb 24, 2026, 03:00 PM UTC
We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.
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