Paddle incident

Partial Checkout Outage

Resolved after 56 minutes, affecting Production - Classic and Production - Classic and 1 more, on June 18, 2026.

resolved Jun 18, 2026, 04:15 PM UTC

The issue affecting checkouts has been resolved. The third-party provider has restored their services, and we have removed the temporary mitigations. All systems are now operating normally, and checkouts are processing as expected. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected].

Started
Jun 18, 2026, 03:18 PM UTC
Resolved
Jun 18, 2026, 04:15 PM UTC
Duration
56m
Detected by Pingoru
Jun 18, 2026, 03:18 PM UTC

Affected components

Production - ClassicProduction - ClassicSandbox - ClassicSandbox - ClassicProduction - BillingSandbox - Billing

Update timeline

  1. identified Jun 18, 2026, 03:18 PM UTC

    We have identified the issue affecting checkouts. We are actively working to resolve the root cause and restore normal service as soon as possible. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected].

  2. identified Jun 18, 2026, 03:41 PM UTC

    We have identified the root cause of the issue affecting checkouts, which is related to a third-party provider. Our team is currently implementing mitigations to resolve the issue and restore normal service as soon as possible. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected].

  3. monitoring Jun 18, 2026, 04:02 PM UTC

    We have implemented mitigations to address the issue affecting checkouts, and services are recovering. Our team is now actively monitoring the situation to ensure that normal service is fully restored and remains stable. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected].

  4. resolved Jun 18, 2026, 04:15 PM UTC

    The issue affecting checkouts has been resolved. The third-party provider has restored their services, and we have removed the temporary mitigations. All systems are now operating normally, and checkouts are processing as expected. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [email protected] "[email protected]": mailto:[email protected].

Your product runs on more than Paddle

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →