Otera Outage History
Otera is up right nowPingoru has recorded 15 incidents for Otera: 12 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Minor July 14, 2026 Increase in agent error rates 4h 32m Studio API health - EU
Started Jul 14, 2026, 01:03 PM UTC· resolved Jul 14, 2026, 05:35 PM UTC
- investigating Jul 14, 2026, 01:03 PM UTC
We are seeing small increase in agent error rates. We are currently investigating.
- monitoring Jul 14, 2026, 02:57 PM UTC
A fix has been implemented, we are currently monitoring.
- resolved Jul 14, 2026, 05:35 PM UTC
The incident has been resolved.
Major July 9, 2026 Issue logging into Studio 1h 1m Studio Health - EU
Started Jul 09, 2026, 06:58 AM UTC· resolved Jul 09, 2026, 08:00 AM UTC
- investigating Jul 09, 2026, 06:58 AM UTC
There is an issue logging into Otera Studio. We are currently investigating. All other systems are working normally
- identified Jul 09, 2026, 07:48 AM UTC
We have identified the issue and working on a fix.
- resolved Jul 09, 2026, 08:00 AM UTC
The incident has been resolved. Studio is now accessible. The issue was related to a gateway configuration change routing authorization through a different URL. We have updated the configuration to resolve the issue. This only affected Studio login, and had no impact on automations or agents.
Major June 24, 2026 We are seeing raised issues with document splitting agent 4h 22m Studio API health - EU
Started Jun 24, 2026, 02:09 PM UTC· resolved Jun 24, 2026, 06:31 PM UTC
- identified Jun 24, 2026, 02:09 PM UTC
The issue has been identified and fix is being implemented.
- monitoring Jun 24, 2026, 03:07 PM UTC
A fix has been deployed. We are monitoring.
- monitoring Jun 24, 2026, 04:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 24, 2026, 06:31 PM UTC
The incident has been resolved.
Notice April 2, 2026 Issues with Document Uploader service, affecting Document Splitting agents. 4h 38m Studio API health - EU
Started Apr 02, 2026, 08:15 AM UTC· resolved Apr 02, 2026, 12:53 PM UTC
- investigating Apr 02, 2026, 08:15 AM UTC
We are seeing sporadic timeout issues with document uploader service affecting some of the document splitting agents tasks. We are investigating.
- monitoring Apr 02, 2026, 12:21 PM UTC
We have deployed a fix and currently monitoring. All processing is normal since the deployment.
- resolved Apr 02, 2026, 12:53 PM UTC
The issue has been resolved.
Minor March 24, 2026 Increase in Document Splitting Agent fail rates. 4h 29m Studio Health - EU
Started Mar 24, 2026, 12:16 PM UTC· resolved Mar 24, 2026, 04:45 PM UTC
- investigating Mar 24, 2026, 12:16 PM UTC
We are seeing an increase in the document splitting agents fail rates. We are currently investigating. The issue is sporadic and affects a small percentage of requests.
- resolved Mar 24, 2026, 04:45 PM UTC
The issue has been resolved. We are planning on further improvement to this agent.
Minor March 19, 2026 Issues with Classification Agents 10h 17m Studio API health - EU
Started Mar 19, 2026, 10:44 AM UTC· resolved Mar 19, 2026, 09:01 PM UTC
- investigating Mar 19, 2026, 10:44 AM UTC
At 10:48 CET, we started seeing issues related to some classification tasks failing. This seems to be related to an LLM returning errors. We are currently investigating. These only affect Classification agents.
- identified Mar 19, 2026, 12:08 PM UTC
The issue is identified. It is related to "confidence scores" in agent. Workaround: Disable the confidence scores in the affected agents. We are continuing to investigate to resolve it.
- identified Mar 19, 2026, 02:20 PM UTC
We have a fix being tested internally.
- identified Mar 19, 2026, 05:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 19, 2026, 07:27 PM UTC
A fix has been deployed, we are monitoring.
- resolved Mar 19, 2026, 09:01 PM UTC
The incident has been resolved.
Minor March 9, 2026 Slow access or timeouts with Otera Studio 6h 18m Studio Health - EU
Started Mar 09, 2026, 10:47 AM UTC· resolved Mar 09, 2026, 05:05 PM UTC
- investigating Mar 09, 2026, 10:47 AM UTC
We are seeing issues with access to Otera Studio. Logins may take too long or fail. It is currently being worked on. Automations and execution are not affected.
- monitoring Mar 09, 2026, 04:30 PM UTC
Systems back to normal, we are currently monitoring.
- resolved Mar 09, 2026, 05:05 PM UTC
All systems are fully operational.
Critical February 26, 2026 Platform wide degradation of workflow executions 3h 15m
Started Feb 26, 2026, 06:23 AM UTC· resolved Feb 26, 2026, 09:39 AM UTC
- investigating Feb 26, 2026, 06:23 AM UTC
We are currently investigating this issue.
- resolved Feb 26, 2026, 09:39 AM UTC
This incident has been resolved.
Notice February 6, 2026 Incident — High latency on executions 8h 34m
Started Feb 06, 2026, 01:41 PM UTC· resolved Feb 06, 2026, 10:15 PM UTC
- investigating Feb 06, 2026, 01:41 PM UTC
We are currently investigating this issue.
- monitoring Feb 06, 2026, 03:32 PM UTC
We've increased infrastructure capacity. Executions are processing quickly, but there's a backlog in the queue. Performance will continue to improve over the next few hours as we clear it. We're actively monitoring and will update once fully resolved.
- resolved Feb 06, 2026, 10:15 PM UTC
Resolved: Earlier today we experienced a significant increase in execution volume. During the ramp-up of infrastructure to handle the extra load, executions were temporarily slower than usual. Capacity has been scaled and performance is back to normal.
Notice February 5, 2026 Executions degraded (investigating) 3h 3m
Started Feb 05, 2026, 06:23 AM UTC· resolved Feb 05, 2026, 09:27 AM UTC
- investigating Feb 05, 2026, 06:23 AM UTC
We are currently investigating this issue.
- resolved Feb 05, 2026, 09:27 AM UTC
Issue traced to a recent deployment. We've rolled it back and are now monitoring executions to confirm recovery.
Notice January 27, 2026 Webhooks and some Sign-Ins are failing due to studio.otera.ai migration change 1h 23m
Started Jan 27, 2026, 08:40 AM UTC· resolved Jan 27, 2026, 10:04 AM UTC
- investigating Jan 27, 2026, 08:40 AM UTC
We are currently investigating this issue.
- monitoring Jan 27, 2026, 09:47 AM UTC
We identified that some HTTP clients were not following the redirect from *.deepopinion.ai to *.otera.ai correctly. To resolve this, we've changed our approach—requests to *.deepopinion.ai are now handled internally and will respond under the same domain, eliminating the need for client-side redirects.
- resolved Jan 27, 2026, 10:04 AM UTC
The fix has been applied and is working as expected. All systems are now operating normally. We'll continue monitoring to ensure stability.
Major November 5, 2025 Slow Executions 39m
Started Nov 05, 2025, 02:45 PM UTC· resolved Nov 05, 2025, 03:24 PM UTC
- investigating Nov 05, 2025, 02:45 PM UTC
Issues have been resolved.
- resolved Nov 05, 2025, 03:24 PM UTC
This incident has been resolved.
Major September 22, 2025 We are currently experiencing performance degradation causing slowness across the Platform 3h 2m Studio Health - EU, Studio API health - EU
Started Sep 22, 2025, 02:58 PM UTC· resolved Sep 22, 2025, 06:01 PM UTC
- investigating Sep 22, 2025, 02:58 PM UTC
We’re currently experiencing performance issues resulting in slowness across DeepOpinion's Platform, and our team is working to mitigate the impact.
- resolved Sep 22, 2025, 06:01 PM UTC
A fix has been applied, tested, monitored, and resolved the issue.
Minor August 28, 2025 Studio access issue 50m
Started Aug 28, 2025, 09:30 AM UTC· resolved Aug 28, 2025, 10:20 AM UTC
- resolved Aug 28, 2025, 09:35 AM UTC
On 28 August 2025, DeepOpinion Studio was inaccessible from 10:30–11:20 CET due to a repository sync issue during a routine key rotation. This only impacted Studio access — customer automations were not affected. The issue is now resolved. We have updated our procedures to prevent similar occurrences.