Otera incident

Studio access issue

Resolved after 50 minutes, on August 28, 2025.

resolved Aug 28, 2025, 09:35 AM UTC

On 28 August 2025, DeepOpinion Studio was inaccessible from 10:30–11:20 CET due to a repository sync issue during a routine key rotation. This only impacted Studio access — customer automations were not affected. The issue is now resolved. We have updated our procedures to prevent similar occurrences.

Started
Aug 28, 2025, 09:30 AM UTC
Resolved
Aug 28, 2025, 10:20 AM UTC
Duration
50m
Detected by Pingoru
Aug 28, 2025, 09:30 AM UTC

Update timeline

  1. resolved Aug 28, 2025, 09:35 AM UTC

    On 28 August 2025, DeepOpinion Studio was inaccessible from 10:30–11:20 CET due to a repository sync issue during a routine key rotation. This only impacted Studio access — customer automations were not affected. The issue is now resolved. We have updated our procedures to prevent similar occurrences.

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