Resolved after 1 hour 1 minute, affecting Studio Health - EU, on July 9, 2026.
The incident has been resolved. Studio is now accessible. The issue was related to a gateway configuration change routing authorization through a different URL. We have updated the configuration to resolve the issue. This only affected Studio login, and had no impact on automations or agents.
Affected components
Update timeline
- investigating Jul 09, 2026, 06:58 AM UTC
There is an issue logging into Otera Studio. We are currently investigating. All other systems are working normally
- identified Jul 09, 2026, 07:48 AM UTC
We have identified the issue and working on a fix.
- resolved Jul 09, 2026, 08:00 AM UTC
The incident has been resolved. Studio is now accessible. The issue was related to a gateway configuration change routing authorization through a different URL. We have updated the configuration to resolve the issue. This only affected Studio login, and had no impact on automations or agents.
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