Otera incident
Issues with Document Uploader service, affecting Document Splitting agents.
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Resolved after 4 hours 38 minutes, affecting Studio API health - EU, on April 2, 2026.
We have deployed a fix and currently monitoring. All processing is normal since the deployment.
Affected components
Studio API health - EU
Update timeline
- investigating Apr 02, 2026, 08:15 AM UTC
We are seeing sporadic timeout issues with document uploader service affecting some of the document splitting agents tasks. We are investigating.
- monitoring Apr 02, 2026, 12:21 PM UTC
We have deployed a fix and currently monitoring. All processing is normal since the deployment.
- resolved Apr 02, 2026, 12:53 PM UTC
The issue has been resolved.
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