Optum incident
Resolved Notice: RXNS PHARMACY CONNECT (CHC) - CVS Caremark Connection To Payer is Down
Resolved after 1 hour 44 minutes, affecting Pharmacy Network Solutions, on June 30, 2026.
The issue related to CVS Caremark claim processing timeouts is now resolved. Any rejected claims can be reprocessed. INC# INC50811865
Affected components
Update timeline
- investigating Jun 30, 2026, 12:58 PM UTC
PCS is currently experiencing claim processing timeouts with Optum Insight resulting in ERX03 rejections. We are currently working with the payer to resolve this issue. INC# INC50811865
- investigating Jun 30, 2026, 02:02 PM UTC
CVS Caremark claims are still experiencing claim timeouts. Optum Insight is still working with the payer to resolve this issue. We will provide a new update as soon as possible. INC# INC50811865
- resolved Jun 30, 2026, 02:42 PM UTC
The issue related to CVS Caremark claim processing timeouts is now resolved. Any rejected claims can be reprocessed. INC# INC50811865
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