Optum incident
Resolved Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interruption
Resolved after 3 hours 59 minutes, on October 20, 2025.
At this time we believe all services have been restored. Both the Optum and AWS teams are continuing to monitor for any residual issues, but as of 4:20 pm CDT we are seeing typical performance and success rates. INC/CSA/Ref# INC46073520
Update timeline
- investigating Oct 20, 2025, 05:21 PM UTC
We are currently experiencing intermittent performance issues with Optum systems due to an AWS service interruption. As a result, Connect Center, Enrollment Central, Real-time clearinghouse transaction processing, and call center phones are experiencing sporadic connectivity and performance INC/CSA/Ref# INC46073520
- identified Oct 20, 2025, 06:25 PM UTC
Team is still investigating the issue and will update you as soon as their are any changes. INC/CSA/Ref# INC46073520
- identified Oct 20, 2025, 07:28 PM UTC
Team is still waiting on resolution from AWS. An update will be shared within the next hour. INC/CSA/Ref# INC46073520
- monitoring Oct 20, 2025, 08:43 PM UTC
Most AWS services and internal systems have shown substantial recovery, with numerous previously impacted servers now operating normally following manual interventions and configuration adjustments. AWS continues to issue updates, and the support teams remain vigilant, actively monitoring for any residual or emerging issues as recovery efforts progress.
- resolved Oct 20, 2025, 09:21 PM UTC
At this time we believe all services have been restored. Both the Optum and AWS teams are continuing to monitor for any residual issues, but as of 4:20 pm CDT we are seeing typical performance and success rates. INC/CSA/Ref# INC46073520
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