Resolved after 33 days 22 hours, affecting MedRx and Pharmacy Network Solutions, on September 17, 2025.
This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
Affected components
Update timeline
- identified Sep 17, 2025, 04:53 PM UTC
This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
- resolved Oct 21, 2025, 03:09 PM UTC
This incident has been resolved.
Your product runs on more than Optum
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services