Optum incident
Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma
Resolved after 33 days 2 hours, affecting Pharmacy Data Solutions and Pharmacy Network Solutions and 1 more, on September 18, 2025.
Update: The issue is considered resolved but Optum Insight will continue to monitor. Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
Affected components
Update timeline
- investigating Sep 18, 2025, 12:58 PM UTC
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages. Optum Insight is troubleshooting this issue and will update once resolved.
- monitoring Sep 18, 2025, 07:13 PM UTC
Update: The issue is considered resolved but Optum Insight will continue to monitor. Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.
- resolved Oct 21, 2025, 03:10 PM UTC
This incident has been resolved.
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