Optum incident
Resolved Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications
Resolved after 40 minutes, affecting MedRx, on October 31, 2025.
This notification is intended for MedRx Customers. The issue causing timeouts has been resolved, and claims are processing normally. We will continue to monitor to ensure there is no further impact. INC/CSA/Ref # INC46323822
Affected components
Update timeline
- investigating Oct 31, 2025, 02:25 PM UTC
This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible INC/CSA/Ref # INC46323822
- resolved Oct 31, 2025, 03:05 PM UTC
This notification is intended for MedRx Customers. The issue causing timeouts has been resolved, and claims are processing normally. We will continue to monitor to ensure there is no further impact. INC/CSA/Ref # INC46323822
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