Optum incident
Resolved : Eligibility Issues for Commercial and Medicaid MedRx RESOLVED
Major Vendor's status page →
Resolved after 41 minutes, affecting MedRx, on November 10, 2025.
Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.
Affected components
MedRx
Update timeline
- investigating Nov 10, 2025, 06:40 PM UTC
Optum Insight has identified an issue causing timeouts for eligibility checks on claims billed to Commercial and Medicaid MedRx plans. We are investigating the issue and will provide an update as soon as possible.
- resolved Nov 10, 2025, 07:22 PM UTC
Optum Insight has identified the cause of the eligibility issue, and has implemented a resolution. Eligibility checks and responses are now transacting normally.
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