Resolved Notice - RXSS RXN API - RECAST CLAIM FORMATTER - Users are experiencing latency

Update timeline

1. investigating Apr 22, 2026, 02:39 PM UTC

   Dear Customers, We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available. Services impacted: Recast Questions? For more information, please contact Central Services Support by emailing [email protected]. #INC49624728

2. investigating Apr 22, 2026, 03:43 PM UTC

   Recast service is still unavailable. Restoration effort remains in progress. #INC49624728

3. investigating Apr 22, 2026, 04:40 PM UTC

   Recast service remains down, and restoration activities are ongoing. INC#INC49624728

4. investigating Apr 22, 2026, 05:45 PM UTC

   Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

5. investigating Apr 22, 2026, 06:53 PM UTC

   Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

6. investigating Apr 22, 2026, 07:59 PM UTC

   Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

7. investigating Apr 22, 2026, 09:07 PM UTC

   Recast service is still unavailable. Restoration effort remains in progress. INC# INC49624728

8. monitoring Apr 22, 2026, 10:03 PM UTC

   Recast service is improving. Monitoring in progress INC# INC49624728

9. resolved Apr 22, 2026, 11:36 PM UTC

   RXSS RXN API performance issue (Recast Claim Formatter – CHC) is resolved, with services fully restored. Monitoring continues, and RCA will follow. We appreciate your patience. INC# INC49624728