Optum incident
Resolved notice - ACCUREG - ENGAGECARE PROVIDER - EngageCare Provider users are unable to login to the application intermittently
Resolved after 4 hours 43 minutes, on March 18, 2026.
The login issues for EngageCare Provider are now resolved. If you have any further issues, please open Customer Care Hub Support Request. INC #INC49002906
Update timeline
- investigating Mar 18, 2026, 01:56 PM UTC
We are aware that customers may not be able to login to EngageCare Provider. Our teams are actively working to troubleshoot and resolve the issue. INC #INC49002906
- monitoring Mar 18, 2026, 03:13 PM UTC
We continue to monitor the issue and teams remain actively engaged. Further updates will be provided as available.
- resolved Mar 18, 2026, 06:39 PM UTC
The login issues for EngageCare Provider are now resolved. If you have any further issues, please open Customer Care Hub Support Request. INC #INC49002906
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