Optum incident
Resolved Notice: Central Services EPR is facing slow response time
Resolved after 1 hour 53 minutes, affecting Pharmacy Software Solutions, on April 3, 2026.
Customers, We have resolved the issue causing slowness within EPR. We appreciate your patience as we worked towards the solution. INC#INC49298901
Affected components
Update timeline
- investigating Apr 03, 2026, 03:47 PM UTC
We are aware of the slow EPR response times. We are actively investigating the slowness and will provide updates as more information becomes available. We apologize for any inconvenience this may cause. INC#INC49298901
- identified Apr 03, 2026, 04:03 PM UTC
We are still working on the Central Services Database failover. During this time there will be a brief outage. We appreciate your patience as we’re working towards the solution. INC#INC49298901
- resolved Apr 03, 2026, 05:41 PM UTC
Customers, We have resolved the issue causing slowness within EPR. We appreciate your patience as we worked towards the solution. INC#INC49298901
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