Optum incident
Resolved Notice: RXNS PHARMACY CONNECT (CHC) was facing issue with VPN connection
Resolved after 32 minutes, affecting Pharmacy Network Solutions, on May 12, 2026.
RXNS pharmacy transactions for the WA Department of Labor VPN connection went down at 07:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. The VPN connection was restored without intervention from the Optum side at approximately 02:58 PM CT, after which transaction traffic began flowing normally. INC#INC49975636
Affected components
Update timeline
- investigating May 12, 2026, 07:38 PM UTC
RXNS pharmacy transactions for WA Department of Labor VPN Connection went down 7:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. Investigation and Troubleshooting Activities: The PE Team and Product Operations Team are actively troubleshooting the issue. The Network Team is currently investigating VPN connectivity. The Application Operations Team is coordinating with the processor to obtain an update on the current connection status. INC#INC49975636
- resolved May 12, 2026, 08:11 PM UTC
RXNS pharmacy transactions for the WA Department of Labor VPN connection went down at 07:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. The VPN connection was restored without intervention from the Optum side at approximately 02:58 PM CT, after which transaction traffic began flowing normally. INC#INC49975636
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