Optum incident
Resolved Notice - RXN ERX NETWORK - Script Routing Incident: Intermittent Transaction Failure
Resolved after 34 minutes, affecting Pharmacy Software Solutions, on May 4, 2026.
Optum Insight has resolved the issue causing intermittent impact to Script Routing transactions. Impacted script-routing transactions should be resubmitted as necessary. #INC49825179
Affected components
Update timeline
- investigating May 04, 2026, 06:48 PM UTC
Optum Insight has identified an issue causing intermittent impact to Script Routing Transactions. This issue is currently being investigated and an update will be provided as soon as possible. #INC49825179
- resolved May 04, 2026, 07:22 PM UTC
Optum Insight has resolved the issue causing intermittent impact to Script Routing transactions. Impacted script-routing transactions should be resubmitted as necessary. #INC49825179
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