Optum incident
Resolved Notice - RXN ENTERPRISE PHARMACY SYSTEM (CHC) - Certificate Expired Exception
Resolved after 1 hour 53 minutes, affecting Pharmacy Software Solutions, on May 4, 2026.
The workaround given has resolved the issue where it has been applied. The rollout to stores is continuing and expected to be complete within the next hour. #INC49821636
Affected components
Update timeline
- investigating May 04, 2026, 04:27 PM UTC
We are aware of an issue with a certificate expiration causing major impact to your business. Our teams are currently engaged and will provide an update as it becomes available. #INC49821636
- investigating May 04, 2026, 05:15 PM UTC
A workaround has been found for the issue, and is being communicated via your support team. #INC49821636
- monitoring May 04, 2026, 05:21 PM UTC
The workaround has proved successful when applied. We are continuing to monitor until completion. #INC49821636
- resolved May 04, 2026, 06:20 PM UTC
The workaround given has resolved the issue where it has been applied. The rollout to stores is continuing and expected to be complete within the next hour. #INC49821636
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