OpenSesame incident

"Generate Outline" is failing to create a course

Resolved after 7 hours 14 minutes, affecting Simon Authoring Suite, on June 29, 2026.

identified Jun 29, 2026, 02:21 PM UTC

There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.

Started: Jun 29, 2026, 02:06 PM UTC
Resolved: Jun 29, 2026, 09:21 PM UTC
Duration: 7h 14m
Detected by Pingoru: Jun 29, 2026, 02:06 PM UTC

Affected components

Simon Authoring Suite

Update timeline

identified Jun 29, 2026, 02:06 PM UTC

There is an issue with our Adobe license that is being addressed. Once that issue has been resolved, course outline generation should be restored.
identified Jun 29, 2026, 02:07 PM UTC

We are continuing to work on a fix for this issue.
identified Jun 29, 2026, 02:10 PM UTC

There is an issue with our Adobe license that is being addressed. Once that issue has been resolved, course outline generation should be restored.
identified Jun 29, 2026, 02:21 PM UTC

There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.
resolved Jun 29, 2026, 09:21 PM UTC

This incident has been resolved.

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