OpenSesame incident

Issue relaunching courses on Mobile

Resolved after 2 hours 37 minutes, affecting OpenSesame Course Delivery Platform, on October 21, 2026.

resolved Oct 22, 2026, 01:22 AM UTC

All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

Started
Oct 21, 2026, 10:30 PM UTC
Resolved
Oct 22, 2026, 01:07 AM UTC
Duration
2h 37m
Detected by Pingoru
Oct 21, 2026, 10:30 PM UTC

Affected components

OpenSesame Course Delivery Platform

Update timeline

  1. investigating Oct 21, 2026, 10:30 PM UTC

    We are investigating an issue preventing learners from relaunching elearning courses through the OpenSesame course player on mobile devices. Affected users may experience a blank screen when attempting to relaunch a course on mobile. Our engineering team is actively working to resolve this issue.

  2. investigating Oct 21, 2026, 11:59 PM UTC

    We are continuing to investigate an issue preventing learners from relaunching elearning courses through the OpenSesame course player on mobile devices. Affected users may experience a blank screen when attempting to relaunch a course on mobile. Our engineering team is actively working to resolve this issue.

  3. identified Oct 22, 2026, 12:10 AM UTC

    We have identified the issue preventing learners from relaunching elearning courses through the OpenSesame course player on mobile devices. Our engineering team has identified a fix and is actively working to resolve this issue. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

  4. resolved Oct 22, 2026, 01:22 AM UTC

    All services are now restored. We appreciate your patience during this time. Please reach out to our support team with any questions or concerns.

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