Resolved after 1 hour 3 minutes, affecting Simon Learner Experience and Simon Authoring Suite, on January 30, 2025.
The system appears to have recovered and is stable. we will continue monitoring and investigating root cause.
Affected components
Simon Learner ExperienceSimon Authoring Suite
Update timeline
- investigating Jan 30, 2025, 05:32 PM UTC
We are currently investigating an issue preventing Simon access to the authoring system and access to Simon courses for learners.
- identified Jan 30, 2025, 05:39 PM UTC
The system has recovered but may still be unstable, we are investigating the root cause to put a fix in place.
- monitoring Jan 30, 2025, 05:45 PM UTC
The system appears to have recovered and is stable. we will continue monitoring and investigating root cause.
- resolved Jan 30, 2025, 06:36 PM UTC
This incident has been resolved.
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