Resolved after 7 days 9 hours, affecting Android App and Web App and 1 more, on January 27, 2026.
The issue has been identified and resolved.
Affected components
Android AppWeb AppMac AppWindows AppIOS App
Update timeline
- investigating Jan 27, 2026, 12:55 PM UTC
We are currently investigating a service issue causing a small subset of organizations to experience slower than normal performance loading and searching contacts.
- identified Jan 27, 2026, 01:37 PM UTC
The issue has been identified and resolved.
- resolved Feb 03, 2026, 10:03 PM UTC
this issue was previously resolved.
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Amazon Web Services