Resolved after 1 hour 9 minutes, affecting API and Document Verification and 1 more, on July 27, 2026.
Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Jul 27, 2026, 06:12 PM UTC
We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.
- investigating Jul 27, 2026, 06:23 PM UTC
We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.
- identified Jul 27, 2026, 06:51 PM UTC
We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.
- monitoring Jul 27, 2026, 07:18 PM UTC
We implemented a fix and continue to monitor the quality of processing time, which is now improved.
- monitoring Jul 27, 2026, 07:20 PM UTC
Processing time keeps improving, all systems are now operational.
- resolved Jul 27, 2026, 07:21 PM UTC
Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.
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