Onfido incident
Degraded performance for Identity Reports in UK jurisdiction
Minor Vendor's status page →
Resolved after 3 hours 6 minutes, affecting Identity Enhanced, on September 30, 2026.
We are continuing to monitor for any further issues.
Affected components
Identity Enhanced
Update timeline
- investigating Sep 30, 2026, 10:55 AM UTC
We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction
- identified Sep 30, 2026, 11:20 AM UTC
The issue has been identified and we applied a workaround
- monitoring Sep 30, 2026, 12:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 30, 2026, 12:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 30, 2026, 02:01 PM UTC
This incident has been resolved
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