Resolved after 3 hours 35 minutes, affecting Identity Enhanced and Identity Enhanced, on October 20, 2026.
Errors stopped. We're monitoring our services to make sure everything is back to normal.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:23 AM UTC
One of our provider is having issues, which will cause delays on some reports. We're investigating the issue.
- identified Oct 20, 2026, 07:05 AM UTC
Our provider is still experiencing issue. We're closely monitoring the situation. ID-UK is our most impacted service.
- identified Oct 20, 2026, 07:52 AM UTC
The provider is aware of the issue. We're still ready to resume our services as soon as the issue is solved.
- identified Oct 20, 2026, 08:55 AM UTC
Our provider is affected by a major global incident at one of its vendors, which is actively being worked on.
- monitoring Oct 20, 2026, 09:25 AM UTC
Errors stopped. We're monitoring our services to make sure everything is back to normal.
- resolved Oct 20, 2026, 09:59 AM UTC
Our services are operational again.
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