Resolved after 2 hours 49 minutes, affecting Identity Enhanced and Identity Enhanced, on July 24, 2026.
We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
Affected components
Update timeline
- investigating Jul 24, 2026, 04:18 AM UTC
Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
- identified Jul 24, 2026, 04:36 AM UTC
We are working with our third-party provider to resolve the issue and will share updates as they become available.
- identified Jul 24, 2026, 04:55 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 24, 2026, 05:09 AM UTC
We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
- resolved Jul 24, 2026, 07:08 AM UTC
The provider has resolved the issue, and the service is now operating normally
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