Onfido incident

Electronic signature high TaT

Resolved after 58 minutes, affecting QES, on June 16, 2026.

identified Jun 16, 2026, 10:52 PM UTC

Our provider is still not able to answer to all requests, resulting in longer-than-usual electronic signature task processing time.

Started
Jun 16, 2026, 10:19 PM UTC
Resolved
Jun 16, 2026, 11:17 PM UTC
Duration
58m
Detected by Pingoru
Jun 16, 2026, 10:19 PM UTC

Affected components

QES

Update timeline

  1. identified Jun 16, 2026, 10:19 PM UTC

    Our electronic signature tasks are taking more time to complete because one of our providers is doing some maintenance.

  2. identified Jun 16, 2026, 10:52 PM UTC

    Our provider is still not able to answer to all requests, resulting in longer-than-usual electronic signature task processing time.

  3. resolved Jun 16, 2026, 11:17 PM UTC

    The service is operational again.

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