Onfido incident
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants)
Resolved after 4 hours 19 minutes, affecting Identity Enhanced and Identity Enhanced, on October 9, 2025.
The issue on the provider's side was resolved. All the affected reports will be fixed.
Affected components
Update timeline
- investigating Oct 09, 2025, 09:41 AM UTC
TaT of Identity Enhanced are affected and could be lower than usual. We are in contact with our providers in order to resolve this issue as soon as possible
- investigating Oct 09, 2025, 09:42 AM UTC
We are continuing to investigate this issue.
- identified Oct 09, 2025, 09:45 AM UTC
We are in contact with our providers in order to resolve this issue as soon as possible
- identified Oct 09, 2025, 10:36 AM UTC
Our provider is working on fixing the issue.
- identified Oct 09, 2025, 11:29 AM UTC
The issue is identified, and the provider is working on the fix, but does not provide an ETA yet.
- identified Oct 09, 2025, 12:28 PM UTC
Our provider has identified the issue and is actively working on a fix.
- resolved Oct 09, 2025, 12:54 PM UTC
The issue on the provider's side was resolved. All the affected reports will be fixed.
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