Onfido incident

QES performance is affected in EU

Resolved after 2 hours 30 minutes, affecting QES, on October 20, 2025.

monitoring Oct 20, 2025, 11:57 AM UTC

The OTP provider is currently facing ongoing performance issues, which are significantly impacting QES workflows.

Started: Oct 20, 2025, 09:57 AM UTC
Resolved: Oct 20, 2025, 12:28 PM UTC
Duration: 2h 30m
Detected by Pingoru: Oct 20, 2025, 09:57 AM UTC

Affected components

QES

Update timeline

identified Oct 20, 2025, 09:57 AM UTC

The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.
monitoring Oct 20, 2025, 09:58 AM UTC

The OTP provider is currently impacted by an AWS outage, resulting in errors within QES workflows.
monitoring Oct 20, 2025, 11:57 AM UTC

The OTP provider is currently facing ongoing performance issues, which are significantly impacting QES workflows.
resolved Oct 20, 2025, 12:28 PM UTC

This incident has been resolved.

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