Resolved after 25 minutes, affecting API and Document Verification, on December 19, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
APIDocument Verification
Update timeline
- identified Dec 19, 2025, 10:35 AM UTC
The issue has been identified and we are proceeding to the fix. We will provide an update in 15 minutes.
- identified Dec 19, 2025, 10:39 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 19, 2025, 10:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2025, 11:00 AM UTC
This incident has been resolved.
Your product runs on more than Onfido
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services