Resolved after 2 hours 33 minutes, affecting QES, on February 3, 2026.
The provider fixed the issue. We can confirm our QES tasks are now processed correctly. We'll monitor the situation to make sure the error is indeed fixed.
Affected components
Update timeline
- identified Feb 03, 2026, 10:42 AM UTC
One of our provider is experiencing issues. QES capture tasks will fail and QES verification tasks will have an increase in TaT.
- identified Feb 03, 2026, 11:13 AM UTC
The provider is working on a fix, QES is still suffering a partial outage.
- identified Feb 03, 2026, 11:44 AM UTC
The provider is still working on a fix.
- identified Feb 03, 2026, 12:16 PM UTC
The provider is still working on a fix. QES verification tasks may start to time out, depending on their configuration, as we passed 90 minutes of downtime.
- monitoring Feb 03, 2026, 12:46 PM UTC
The provider fixed the issue. We can confirm our QES tasks are now processed correctly. We'll monitor the situation to make sure the error is indeed fixed.
- resolved Feb 03, 2026, 01:16 PM UTC
We can confirm the error stopped and services are stable and operational.
Your product runs on more than Onfido
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services