Onfido incident
Identity report is experiencing increased TaT (excluding UK, US applicants)
Minor Vendor's status page →
Resolved after 3 hours 20 minutes, affecting Identity Enhanced and Identity Enhanced, on September 1, 2025.
One of our third-party providers continues experiencing technical difficulties. Applicants from locations outside of US and UK are facing increased Turnaround Times (TaT)
Affected components
Identity EnhancedIdentity Enhanced
Update timeline
- identified Sep 01, 2025, 10:20 PM UTC
One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of our Identity reports.
- identified Sep 01, 2025, 10:59 PM UTC
One of our third-party providers continues experiencing technical difficulties. Applicants from locations outside of US and UK are facing increased Turnaround Times (TaT)
- resolved Sep 02, 2025, 05:39 AM UTC
This incident has been resolved
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